Terms and Conditions

1. Order/Purchase Method

1. The purchase is made through a payment link sent to the customer via email, after contacting the Hugo Madeira Clinic.
   • The payment corresponds to a pre-booking of an assessment consultation, guaranteeing the client the right to schedule the service under the defined conditions.
     The entity responsible for the sale is:
     1013 Ltda.
     CPF: 510697917
     Address: Avenida Casal Ribeiro, 50, 1.º Drt., 1000-093 Lisboa
2. After payment, the customer receives confirmation via email.
3. The pre-booking is valid for 6 months from the date of payment.
   • After this period has elapsed without an appointment, the pre-booking expires and cannot be used or refunded.

2. Available Payment Methods

The following online payment methods are available:

• ATM reference
• MB Way
• Credit / Debit Card
• Apple Pay

Payments are processed through Unicre, a certified entity for electronic payments.

3. Pricing

• The pre-booking fee is 50€
• All prices are shown in euros (€)
• Including VAT at the legal rate in force, where applicable
• They correspond to the value of the pre-booking of the selected service

Clínica Hugo Madeira reserves the right to change prices, without affecting payments already made.

4. Refund / Cancellation / Returns Policy

Pre-booking corresponds to a personalized clinical service that is subject to planning:

• No refunds are made, except in exceptional situations analyzed by Clínica Hugo Madeira
• If the clinic is unable to carry out the service, the amount paid will be refunded or converted into credit for another service, by agreement with the client.
• Rescheduling is subject to the availability of the clinic and the expiration date of the pre-booking.

5. Personal Data Protection

The following data is collected during the payment process:

• Name
• Email
• Phone
• Billing data
• Information needed to manage pre-bookings

The data are:

• Treated confidentially
• Stored in secure systems
• Used exclusively for administrative, clinical and legal purposes

The data is kept for the legally required period and only shared with:

• Payment entities
• Tax authorities
• Strictly necessary service providers

Data processing complies with the General Data Protection Regulation (GDPR).

Transactional data is stored for a period of 2 years.

6. Entity responsible for alternative dispute resolution

The designated Alternative Dispute Resolution (ADR) entity is the Lisbon Consumer Conflict Arbitration Center – http://www.centroarbitragemlisboa.pt/.