First Appointment
Our Clinic is your Clinic
During your first appointment with us, we will carry out a complete analysis of your medical condition to give you a correct diagnosis. We will also discuss our working procedures so you can feel comfortable and secure.
Your first appointment
Are you planning your first visit to the Hugo Madeira Clinic? These are the steps to follow for your first appointment:
- Check-in — sharing of some personal data, health history and authorisations for us to proceed with the creation of your clinical file
- The reality we see — photographic assessment for functional, aesthetic and Oral Health analysis
- The hidden reality — conducting radiographic examinations
- The smile planning — digital pre-visualization of the smile (final result) through intraoral scan
- At the doctor’s office — presenting and explaining the treatment plan; Saber mais sobre a Primeira Consulta
- Presentation of payment methods — presentation of the budget related to your treatment plan.
FAQ’s
How can I book an evaluation appointment?
To schedule an evaluation appointment, you can complete the form, contact us by telephone at (+351) 308 809 688 (call cost for national landline network), send us an email at [email protected], send a private message to our Facebook or Instagram account, or in-person at the Clinic’s reception.
How much does the first appointment cost?
You can find this and other prices on the Payments and Financing page.
I have booked my first appointment. Do I need to confirm it by telephone?
No. No. Your Smile Manager will contact you by telephone to explain the main procedures for your first appointment briefly.
If they cannot reach you by telephone, an email or SMS will be sent by them to you requesting your confirmation for attendance or cancellation.
How can I get to Hugo Madeira Clinic?
If coming by car, there is parking on the street and in the car parks nearby, namely at the Atrium Saldanha, at the Evolution Hotel or at Avenida Casal Ribeiro, n.º 18.
If arriving by public transport, the Saldanha metro station and several bus stops are located nearby.
Which payment methods are accepted?
You may pay in cash ( according to the limits stipulated by the Bank of Portugal), by debit and credit card, through MB WAY, bank transfer or bank cheque.
Do I receive a treatment quotation at my first appointment?
Yes. Yes, your Smile Manager will present you with your treatment plan and quotation, which will be delivered by hand or email.
What is the role of the Smile Manager?
The Smile Manager accompanies the patient throughout the first appointment process and whenever they need any information regarding their treatment or payments.
The Smile Manager also facilitates communication between the patient and their doctor, although it never replaces them.
You can contact her by phone, email, WhatsApp or in person by previous appointment whenever necessary.
What is the purpose of the data collected on the clinical record?
The data collected at the Hugo Madeira Clinic is very important, not only for diagnosis but also for future comparison. Furthermore, it can also be used in article publications or presentations for scientific purposes — if the patient consents to this in writing.
Acting in accordance with the provisions of article 30 of the code of ethics of the Portuguese Dental Association, “the dental health care provider must have an archive containing all the individual clinical files of patients, regardless of their format, which must be kept for a minimum period of 20 years”, where “the individual clinical file comprises the clinical record and all the auxiliary means of diagnosis, including photographs, models, imaging exams and all sorts of patient information gathered during the diagnosis and treatment period”. In addition, “the dentist must develop and keep up to date an individual clinical file for the patient, containing, in detail, besides the identification of the dentist who carried out the treatment, personal data, health history, clinical observations, diagnosis, treatment plan and treatments carried out, expressed whenever possible using the Portuguese Dental Association Table of Nomenclature as a reference”.
The Hugo Madeira Clinic also follows all data protection under Portuguese law and is registered with the CNPD – National Commission for Data Protection, with authorisation nº 13825/2017 for process nº 6075/2014.
Can I make a teleconsultation?
Yes, you can have a teleconsultation with one of the clinicians from the medical team responsible for diagnostics and planning consultations.
During the teleconsultation, clinical questions can be clarified. Eventually, a provisional treatment plan can be developed, allowing your Smile Manager to provide you with the estimated values for your treatment.
According to Article 19 of the code of ethics of the OMD, “consultation by telemedicine does not replace the patient-dentist face-to-face contact, but should be carried out under conditions similar to a face-to-face visit”. However, since the Dentist, when performing telemedicine services, does not personally examine the patient, they are always conducting a pre-assessment and never a definitive one.
Is it possible to get information on the price of the procedures by telephone?
It depends. Values are available on the Payments and Financing page and can be communicated by telephone.
However, it would be advisable to have a face-to-face assessment or teleconsultation with one of the clinicians in the medical team responsible for diagnostic and planning consultations to be provided with concrete figures.
I have a toothache. What should I do?
Contact us at (+351) 308 809 688 (call cost for national fixed network) and make an emergency consultation.
If you are already our patient and are in the middle of an ongoing treatment plan, we will attempt to have you seen by the follow-up doctor. Alternatively, you will be seen by an available doctor.
Every effort will be made to resolve the problem as soon as possible.
I have broken a tooth, but there is no pain. What should I do?
You can contact us at (+351) 308 809 688 (call cost for national fixed line network), email [email protected] or fill out the form on this page to book a first appointment.
If you are already our patient, please contact your Smile Manager to assess the situation and make an appointment.
Every effort will be made to resolve the problem as soon as possible.
How much does the emergency consultation cost?
This and other prices are available on the Payments and Financing page.
I live abroad. How can I get more information to decide whether to travel to Portugal?
On the International Patient page, you can find the information you are seeking.
You can also call one of our Smile Managers or schedule a teleconsultation with one of the clinicians of the medical team in charge of diagnostic and planning consultations.
I am accompanying a patient. Can I attend the consultation?
That depends on the circumstances. Please find more information on the Informal Caregiver page.