A Clinic with no borders
In Lisbon, at the Hugo Madeira Clinic, we don’t only receive patients coming from nearby. But also have the privilege of receiving patients from all over the world.
Some of these patients had already visited Portugal, before they got to know the Hugo Madeira Clinic. Others saw dental treatment as an opportunity to make tourism in our country. In any case, it is a true honour to be the choice for patients who come from so far away and, at the same time, to contribute to the image of high-quality dental services associated with our country.
Happiness is not attainable by everyone in the same way. However, we believe each person who comes to the Hugo Madeira Clinicwhether from near or far, will walk away happier for their choice, the moments well spent at each visit, and the service quality provided.
On returning home Hugo Madeira Clinic we hope that the Hugo Madeira Clinic becomes a pleasant memory for those who visit us, that we are referred to as the clinic which, besides following the universal quality standards, doesn’t miss the Portuguese touch, continuing to be the choice for so many people, even across borders.
Why choose the Hugo Madeira Clinic? More than 10 years of smiles and happy stories. Come along on this journey with us.
Here are the six steps that make up your first consultation, of evaluation and diagnosis, at Hugo Madeira Clinic.
What should I prepare for my surgical procedure?
Among personal belongings and medical records, there are a few things you can’t miss on the day of your surgery so that you feel as comfortable as possible. We leave you with some suggestions.
- Comfortable, loose clothing – tight clothing can hamper blood circulation – and a sweater;
- Personal care items;
- If applicable, glasses, hearing aid, cane, walkers, crutches or other aids you use daily;
- Pillow, favourite blanket, earplugs or blindfold;
- Pen and paper, to write down doubts and clarifications;
- Cell phone charger;
- Music, books, magazines, and games, to help spend time – at the Hugo Madeira Clinic, patients and visitors have access to free Wi-Fi.
- Analysis, examinations, reports and images from radiology, implant passport, etc;
- List of medication and respective dosages – we suggest that you photograph all the labels of your medication;
- Any documents you have received from Hugo Madeira Clinic, either by email or mail.
How can I book an evaluation appointment?
How much does the first appointment cost?
You can find this and other prices on the Payments and Financing page.
I have booked my first appointment. Do I need to confirm it by telephone?
No. No. Your Smile Manager will contact you by telephone to explain the main procedures for your first appointment briefly.
If they cannot reach you by telephone, an email or SMS will be sent by them to you requesting your confirmation for attendance or cancellation.
How can I get to Hugo Madeira Clinic?
If coming by car, there is parking on the street and in the car parks nearby, namely at the Atrium Saldanha, at the Evolution Hotel or Avenida Casal Ribeiro, n.º 18.
If arriving by public transport, the Saldanha metro station and several bus stops are located nearby.
Which payment methods are accepted?
You may pay in cash (according to the limits stipulated by the Bank of Portugal), by debit and credit card, through MB WAY, bank transfer or bank cheque.
Do I receive a treatment quotation at my first appointment?
Yes. Yes, your Smile Manager will present you with your treatment plan and quotation, which will be delivered by hand or email.
What is the role of the Smile Manager?
The Smile Manager also facilitates communication between the patient and their doctor, although it never replaces them.
You can contact her by phone, email, WhatsApp or in person by previous appointment whenever necessary.
What is the purpose of the data collected on the clinical record?
The data collected at the Hugo Madeira Clinic is critical, not only for diagnosis but also for future comparison. Furthermore, it can also be used in article publications or presentations for scientific purposes — if the patient consents to this in writing.
Acting by the provisions of article 30 of the code of ethics of the Portuguese Dental Association, “the dental health care provider must have an archive containing all the individual clinical files of patients, regardless of their format, which must be kept for a minimum period of 20 years”, where “the individual clinical file comprises the clinical record and all the auxiliary means of diagnosis, including photographs, models, imaging exams and all sorts of patient information gathered during the diagnosis and treatment period”. In addition, “the dentist must develop and keep up to date an individual clinical file for the patient, containing, in detail, besides the identification of the dentist who carried out the treatment, personal data, health history, clinical observations, diagnosis, treatment plan and treatments carried out, expressed whenever possible using the Portuguese Dental Association Table of Nomenclature as a reference”.
The Hugo Madeira Clinic also follows all data protection under Portuguese law and is registered with the CNPD – National Commission for Data Protection, with authorisation nº 13825/2017 for process nº 6075/2014.
Can I have a teleconsultation?
Yes, you can have a teleconsultation with one of the clinicians from the medical team responsible for diagnostics and planning consultations.
During the teleconsultation, clinical questions can be clarified. Eventually, a provisional treatment plan can be developed, allowing your Smile Manager to provide you with the estimated values for your treatment.
According to Article 19 of the code of ethics of the OMD, “consultation by telemedicine does not replace the patient-dentist face-to-face contact, but should be carried out under conditions similar to a face-to-face visit”. However, since the Dentist, when performing telemedicine services, does not personally examine the patient, they are always conducting a pre-assessment and never a definitive one.
Is it possible to get information on the price of the procedures by telephone?
It depends. Values are available on the Payments and Financing page and can be communicated by telephone.
However, it would be advisable to have a face-to-face assessment or teleconsultation with one of the clinicians in the medical team responsible for diagnostic and planning consultations to be provided with concrete figures.
I have a toothache. What should I do?
Contact us at (+351) 308 809 688 (call cost for national fixed network) and make an emergency consultation.
If you are already our patient and are in the middle of an ongoing treatment plan, we will attempt to have you seen by the follow-up doctor. Alternatively, you will be seen by an available doctor.
Every effort will be made to resolve the problem as soon as possible.
I have broken a tooth, but there is no pain. What should I do?
If you are already our patient, please get in touch with your Smile Manager to assess the situation and make an appointment.
Every effort will be made to resolve the problem as soon as possible.
How much does the emergency consultation cost?
This and other prices are available on the Payments and Financing page.
I live abroad. How can I get more information to decide whether to travel to Portugal?
On the International Patient page, you can find the information you are seeking.
You can also call one of our Smile Managers or schedule a teleconsultation with one of the clinicians of the medical team in charge of diagnostic and planning consultations.
I am accompanying a patient. Can I attend the consultation?
That depends on the circumstances. Please find more information on the Informal Caregiver page.